Shipping and Returns
Graphics are packaged and shipped flat in an envelope or rolled up in a box. We do not fold any of the graphics.
Orders are shipped within 1-5 days after receiving payment. Money order payments must clear before order is shipped.
Orders are shipped using USPS (United States Postal Service)
- First Class: Usually takes 2-4 business days for delivery.
- Priority: Usually takes 2-3 business days for delivery.
- First Class International: Usually takes 8-15 business days for delivery (Canada).
- First Class International: Usually takes 10-15 business days for delivery.
- Please note international shipments can take up to 30 days if the package gets held up in customs.
- The customer is responsible for all duties and taxes imposed by the country of import.
Returns and Exchanges
We will replace or exchange:
- Typographical errors made by Sticky Creations.
- Items which are sent the wrong size, color or design by Sticky Creations.
- If you feel you have a defective item, contact us first before you install the graphic.
- We may ask that you email us a digital picture of the item in question.
Sticky Creations is not responsible for:
- Typographical errors made by the customer.
- Wrong size, color or design made by the customer.
- Damage caused by shipping. We will add insurance for orders over $50.00
- Lost or stolen packages.
- Improper installation of the graphic made by the customer or third parties. This includes but not limited to improper cleaning of the surface, tearing, ripping, chipping, wrinkles, bubbles, lifting. Our graphics are made with high performance automotive grade cast vinyl. With proper installation you should not have any of these issues.
I understand accidents can happen and the installation doesn't always come out perfect, I've had some mess ups during installation myself. I will work with the customer on a case by case situation. I may ask that you send me a picture of the graphic.
Due to the nature of this product we do not accept returns on custom made orders. Products on our site are made to order according to the customers selection from the drop down menus. Please take special care to select proper size and color. (For "Custom Text Designs" double check spelling). Measure your application to see if the size you select will fit. We will send you a confirmation email of your order, please review it and if something is wrong email us right away and we will be glad to make the proper changes to your order before it is shipped. All graphics are inspected for defects before shipping.
If you have any questions feel free to contact us.